Frequently Asked Questions
Everything you need to know about your Jinny Beauty shopping experience.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for hair and beauty products?
Due to hygiene and safety standards, we accept returns on unopened and unused products within 30 days of purchase. Please note that certain items, such as wigs and hair extensions, are final sale if the security seal is broken.
Do you offer professional discounts for licensed stylists?
Yes, Jinny Beauty Supply offers a professional program. Licensed cosmetologists and salon owners can apply for a pro account to access wholesale pricing and bulk discounts.
Are the beauty products sold on your site authentic?
Absolutely. We source all our products directly from authorized distributors and manufacturers to ensure that you receive 100% authentic, high-quality beauty supplies.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I track my shipment?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.